The AusTender Helpdesk is receiving a high number of enquiries
Continuous system monitoring is ongoing to ensure no performance issues or outages
For assistance please direct queries via e-mail to firstname.lastname@example.org
General Privacy Statement
The Australian Government Procurement Information System, AusTender, is managed by the Department of Finance (Finance).
Finance seeks to comply with the Australian Privacy Principles in the Privacy Act 1988 (a copy of the Act is available at the Federal Register of Legislation the authorised whole-of-government website for Commonwealth legislation and related documents managed by the Office of Parliamentary Counsel).
Any information provided by users of AusTender will be treated in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
In accordance with the Guidelines, the Commonwealth collects and uses the following information in AusTender:
1. System information
2. Personal and organisational information
3. Tender notification information.
For each page you access on the AusTender site, information that identifies the following is recorded:
IP (Internet Protocol) address of the machine which has accessed it
top-level domain name (for example .com, .gov, .au, .uk etc.)
address of your server
date and time of your visit to the site
pages accessed and documents downloaded
previous website visited
type of browser and operating system you have used.
The information collected during each visit is combined to produce reports in order to identify patterns of usage of AusTender. This will assist us in improving AusTender and the services offered on it.
The Commonwealth will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the Privacy Act 1988.
Personal and Organisational Information
When you become a registered user of AusTender you are asked to provide the following information, some of which (those marked with *) is mandatory:
Email Address *
Identity Validation Question *
Identity Validation Answer *
First Name *
Last Name *
Organisation\Company Name *
Phone Number *
This information is used to identify those who have registered on AusTender. The system records this information for the business of tendering, specifically who has registered their interest in a particular Approach to Market (ATM) by downloading documentation and who has lodged a tender in response. This information is vital to the integrity of the tendering process.
The information is not used for any purpose other than tendering related matters or the support of registrants in the use of AusTender. For example, if a tender has changed since it was published on the system, registrants who have downloaded documents for that specific tender will be sent an email notification of the change. Users are responsible for keeping their contact information current.
The Commonwealth will not add email addresses to any mailing lists or disclose email addresses for other purposes without the owner's prior consent by way of a specific request in writing.
Tender Notification Information
Registered users who select to use the automatic notification service offered within AusTender (you must register your details to use the service) are required to identify the types or categories of tenders that they are interested in being notified about. This means that the following details are also sought and recorded:
- ATM Type
These details are used only within AusTender to determine who should be sent notification about ATMs. The Commonwealth monitors the number and frequency of notifications being sent but does not monitor the nature of the notifications to specific registrants.
In addition to web server logs, this website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Reports obtained from Google Analytics are used to help improve the efficiency and usability of this website.
Google Analytics uses 'cookies' to gather statistics about how the website is accessed. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers located outside Australia.
Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
AusTender uses a cookie to maintain contact through a session. The cookie allows AusTender to recognise you as an individual as you move from one page of the website to another. The cookie will expire when the browser session is closed or the computer is shut down. No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation.
More detailed information about cookies can be found at the site of the Federal Privacy Commissioner at Office of the Australian Information Commissioner.
Exceptions to the Agreed Use of Information
The Commonwealth reserves the right to make disclosures to relevant authorities where the use of AusTender raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, the Commonwealth will provide access to data to any law enforcement agency that may exercise a warrant to inspect AusTender records.
The circumstances where this would occur include:
unauthorised attempts to access files that are not published pages of AusTender
unauthorised tampering or interference with files published on the site
unauthorised attempts to index the contents of AusTender by other sites
attempts to intercept messages of other users of the site
communications which are defamatory, abusive, that vilify individuals or groups or that give rise to a suspicion that an offence is being committed, and
attempts to otherwise compromise the security of the web server, breach the laws of the Commonwealth of Australia, or interfere with the access to AusTender by other users.
Security of Stored Information
All information collected from AusTender is stored in a high security environment, elements of which are certified by the Australian Signals Directorate and the Australian Security Intelligence Organisation.
Information Provided to the Help Desk or via Feedback
This information will only be used for the purpose for which it was provided. Finance will not add your email address or name to any mailing list. Finance may publish aggregated information about feedback and/or queries on the site, but only to the extent that it does not identify or cannot be used to identify individual users.