Closed ATM View - DoHA/220/1213
Request for Tender (RFT) for the provision of Solution Delivery Services to deliver an Aged Care Gateway system
The Commonwealth Department of Health and Ageing (DoHA) seeks a contractor to provide the Services and Products necessary for the creation and operation of a solution for a new Aged Care Gateway system (Gateway) for aged care services.
The Gateway will create an identifiable entry point to the aged care system comprising several key elements:
(a) a national contact centre, including the My Aged Care website;
(b) an assessment service to identify needs based upon a nationally consistent assessment framework and standardised tools;
(c) a central client record to support appropriate information collection and sharing; and
(d) a linking service, targeting vulnerable people with multiple needs.
This RFT invites interested entities to offer the following Services and Products:
(a) Services necessary to plan, design and develop the detailed approach to operational management and service delivery for the overall Gateway (Business Design Services);
(b) Services necessary to design, build, test and deploy the Gateway and integrate the various components of technology to be used for the Gateway (some of which may be provided by DoHA or other Commonwealth agencies and/or their contracted service providers, and some of which may be provided by the Contractor or its subcontractors) into a single, fully functional technical solution for the Gateway (Technical Design and System Integration Services);
(c) Services necessary to ensure that the Commonwealth is provided with the Software or Software Services and other Products necessary for the operation of the Solution for the Gateway (Product Provision Services);
(d) Services necessary for the proper operation, maintenance and support of the Solution for the Gateway during the Term of the Contract (System Operations, Maintenance and Support Services); and
(e) Optional Services or other Services as specified in the Contract (Optional Services).
None in addition to the Department's standard requirements
June 2013 to June 2015 with options to extend